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Robotic Process Automation (RPA)

Action-6 of Our Public Services 2020 references RPA as a tool to "help public service organisations to deliver leaner, faster and cheaper back-office functions". To investigate this technology further, a pilot study was launched in 2017. The final report from that study is available here. A video outlining Revenue's experience of deploying RPA is available below

One of the recommendations of this report was to publish an RPA Framework Agreement. In August 2019 a single supplier framework was awarded to Deloitte. The framework aggreement can be accessed from this OGP link(registration with OGP required).

The services available include:

  • RPA licences
  • RPA training,skills transfer and coaching
  • RPA technical support
  • RPA consultancy and ancillary services

In August 2019, the Department of Public Expenditure and Reform wrote to all Government Departments notifying them of the availability of this framework agreement.

Further information on RPA is available at the Reform Office Portal(available to organisations on Government Networks only) or from the Department of Public Expenditure and Reform's Innovation Unit and RPA advisory service:

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