Our Public Service 2020 latest news and upcoming events

Latest News

June QCSN Overview

1/Jul/2020

Citizen Engagement in Our Public Service – Case Studies June 2020

16/Jun/2020

 Read more about our news

Upcoming Events

23 Jul

Webinar: Meet The Robots

10:00 until 11:30 at Webex Webinar

16 Sep

QCS Network Meeting: Customer Access

10:30 until 12:30 at Webex Webinar

 Read more about our events

Action Hubs

QCS Hub Innovation Hub HR Hub PM Hub

Latest Action Updates

Action 1: Accelerate digital delivery of services

In response to increased interest in Robotic Process Automation we are hosting a free Webinar for public servants.

 

RPA Webinar Flyer

1 May 2020

Action 2: Improve services for our customers

The Quality Customer Service Network meeting took place in June with the theme of ‘Addressing Covid-19 Customer Service Challenges’

Quality Customer Service Network

1 Jul 2020

Action 4: Citizen engagement in Our Public Service

The Reform Delivery Office (RDO) in the Department of Public Expenditure and Reform has developed a series of case studies on citizen engagement, in partnership with researchers and public bodies.

 

16 Jun 2020

The Pillars & Actions

Delivering for Our
Public

Innovating for Our
Future

Developing Our People and Organisations

What is Our Public Service 2020

Our Public Service 2020 is a framework that supports continuous development and innovation across the public service. Its actions will deliver better quality services to the Irish public. It builds on the achievements of previous reforms and sets a path for improvements beyond 2020. There are 18 actions which include new initiatives and actions that will build on reforms already in place.

Learn more about What is Our Public Service 2020 Downloads downloads What is Our Public Service 2020