“OPS2030 is currently under development and will be published during 2021. In the meantime the OPS Networks and Action Teams will continue their existing work programmes, so keep an eye on the website for all our latest news. Please contact the PMO office if you have any queries at reformoffice@per.gov.ie”

Our Public Service 2020 latest news and upcoming events

Latest News

Secondment Opportunities at the Public Service Reform Delivery Office

29/Mar/2021

Property Registration Authority is the CIPD’s 2021 Resourcing and talent management strategies winner

2/Mar/2021

 Read more about our news

Upcoming Events

19 Apr

QCSN Event – Using Customer Insights to Deliver Innovative Services

10:30 am at Online (Webex)

22 Apr

Inspiring Ideas Webinar: Artificial Intelligence in the Public Service

11:30am - 12:45pm at Online (Webex)

 Read more about our events

Action Hubs

QCS Hub Innovation Hub HR Hub PM Hub

Latest Action Updates

Action 6: Public Service Innovation Strategy

The Public Service Innovation Strategy was developed collectively and is published alongside tools and supports to assist organisations in developing their own innovation strategies.

 

Cover page of 'Making Innovation Real, the Public Service Innovation Strategy

11 Nov 2020

Action 6: Innovation Week

Following a fantastic virtual turnout for #InnovationWeek 2020 you can now view thirteen recorded sessions online.

Collage of screenshots from Innovation Week online events

 

6 Nov 2020

Action 2: Improve services for our customers

‘Excellence in Customer Service Case Studies’ has been developed in conjunction with the Quality Customer Service Network under OPS2020 Action 2 & Action 3.

 

Excellence in Customer Service Case Studies (publication)

15 Dec 2020

The Pillars & Actions

Delivering for Our
Public

Innovating for Our
Future

Developing Our People and Organisations

What is Our Public Service 2020

Our Public Service 2020 is a framework that supports continuous development and innovation across the public service. Its actions will deliver better quality services to the Irish public. It builds on the achievements of previous reforms and sets a path for improvements beyond 2020. There are 18 actions which include new initiatives and actions that will build on reforms already in place.

Learn more about What is Our Public Service 2020 Downloads downloads What is Our Public Service 2020